Patients may begin services through walk-in intake, direct phone contact, or referral or transfer from another facility. KCTS also accepts referrals from healthcare providers, treatment facilities, and community organizations.
Once an intake appointment is scheduled, patients meet with several members of the care team, which may include the Patient Benefits Coordinator, Peer Recovery Support Specialist, assigned therapist, and medical provider. Because required assessments and medical reviews take time, the intake process may take place over several days.
From the first visit, patients are welcomed into a supportive and respectful environment. Initial assessments are completed before medication dosing begins, and the care team works to make the process as clear, compassionate, and patient-focused as possible.
The intake process for an opioid treatment program can be detailed, but KCTS works to make each step feel manageable and supportive. Our goal is to help patients feel informed, respected, and cared for from the beginning.
Treatment schedules vary based on each patient’s phase in the program and individual clinical needs. Throughout care, patients receive support from both the Peer Recovery Support Specialist team and the Patient Benefits Coordinator to help address practical needs that can affect recovery.
KCTS provides additional support to help patients navigate life outside the clinic as they move through treatment. Support may include:
To help reduce barriers to care, KCTS offers transportation support that may include:
Bus passes
Gas vouchers, when eligible
Participation in a national transportation assistance program
If you have questions about treatment, insurance, or what to expect, our team is here to help. Reach out to learn more or schedule an appointment in a supportive, nonjudgmental setting.